Faqs
ORDERS
Do you do custom orders?
We do, but unfortunately, we are fully booked until Augut 2025 for single custom orders. For large orders (10+), please reach out to us at info@highlanderholsters.co.za.
Our primary focus is on manufacturing holsters for moulds we already have developed. Mould production is an expensive and time-consuming process. Each mould costs R5-R10k to develop. Thus, we regrettably cannot manufacture custom orders as fast as we would like to at this stage
Why the 10-15 days lead time?
With 60+ models at present, holding stock of each possible variant (colour, handedness, IWB/OWB/Duty, etc.) is not viable.
Thus, we can only keep stock of more common holsters in black. Most holsters are made-to-order in our workshop.
Our general time from order placement to delivery is 3 days for stocked goods and 8 days for made-to-order.
Our Duty holsters can take a bit longer due to extra tooling required if we have not previously done so. This may take up to 21 days to deliver.
Holsters
Do I need a holster?
Much like driving without a steering wheel, you can technically carry a firearm without a holster, but it presents significant challenges. It is inherently dangerous and difficult to control.
Beyond the legal requirements outlined in Section 84(1)(a) of the Firearms Control Act, 2000 (Act No. 60 of 2000), using a holster is best practice. A well-constructed holster serves three main purposes: (i) it offers greater control and accessibility, (ii) it improves concealment if well designed and properly worn, and (iii) it mitigates the risk of accidental discharge.
What holsters do Highlander offer?
We offer a wide range of holsters tailored for various needs:
- Inside-the-Waistband (IWB) Holsters: Perfect for daily concealed appendix carry, these come with a concealment claw and J-clip(s) or other configurations available upon request.
- Outside-the-Waistband (OWB) Holsters: Ideal for range use and duty, these holsters feature either a UBL (Universal Belt Loop) or Teklok (combat loop) attachment. For duty applications, we provide the 3-hole Safariland pattern for the UBL. While we don't currently offer retention attachments for Safariland or other drop-leg styles, we can refer you to a nearby stockist who can assist. MOLLE and other configurations are available upon request.
- Level II Retention Duty Holsters: We now offer a durable 3mm holster equipped with our propriety South African made level 2 retention hood.
Why are holsters relatively expensive?
Everything is relative. If you’re carrying a standard R12,000 pistol with quality factory ammo, you’re essentially walking around with R12,500 worth of gear. For new firearm owners, achieving competence requires firing at least 1,000 rounds at a dynamic range, adding around R7,000 for ammo alone, plus range fees and instructor costs—bringing your investment to roughly R20,000. Given this, spending R900-R1,200 on a high-quality Kydex holster that will last 2-5 years isn’t excessive, considering its crucial role in concealability and reliability. Don't be a povvo when it comes to safety.
Kydex itself is relatively inexpensive, but the design and manufacturing process is where costs accumulate. Molds are particularly expensive due to the precision required, with manufacturers often spending hundreds of hours using CAD software to perfect each mold. At Highlander, we produce our molds in-house, which demands significant time and expertise. We also use 3D scanners, costing up to R50,000, to capture exact firearm dimensions, ensuring a perfect fit. Even a tiny deviation of 0.2mm—about the thickness of two sheets of paper—can render a mold unusable, necessitating an expensive redo. Whether molds are CNC-machined from aluminium or made from thermo-resistant resin, precision is vital.
There’s also substantial investment in R&D to ensure each holster meets strict standards for fit and function. The production process involves specialized machinery, including drill presses for attachment points, routers for cutting Kydex, and heat presses for molding the material to a firearm’s exact contours. Folding jigs ensure consistent angles and edges, while sanding and polishing equipment provide a professional finish. These machines are essential for maintaining high quality, but because holsters are often custom-made in low volumes, the machinery costs are spread across fewer units, contributing to the higher price.
In summary, while Kydex material is inexpensive, the detailed R&D, precision design, specialized machinery, and skilled labour involved in holster production justify the cost of a high-quality Kydex holster.
Do you make "sidecar" holsters?
No. They're cute, but we believe sidecar holsters are overrated. While popular, they offer limited practical benefits and are too rigid. By combining the pistol and magazine into one unit, sidecar holsters restrict your ability to adjust gear position on your waist, often leading to discomfort during extended wear or in different positions.
We offer a better solution with a magazine carrier that can be positioned similarly to a sidecar holster’s magazine carrier but can be moved to suit your needs. This design also removes the excess Kydex or Tegris found between the gun and magazine in sidecar holsters, providing more comfort and functionality.
In our experience, having the flexibility to adjust your gear allows for a more comfortable and accessible carry. We believe holsters should work with you, not force you into a fixed, potentially uncomfortable position.
Customer Service
What is Highlander's warranty or guarantee?
Kydex is a durable thermoplastic - but it's not a miracle material. Over time, Kydex does wear and can eventually crack along edges where more force is applied.
A holster is similar to a pair of shoes...
Some holster-makers offer a "lifetime warranty" - but this would put them out of business in five to 10 years.
We offer the below replacements in the event of damage:
0-2 Years: We will replace your holster free-of-charge.
2-4 Years: 50% replacement discount
4+ Years: 25% replacement discount.
If your clips break or screws fall out (remember to thread lock them) - we will kindly send you a replacement at no cost.
Can I return my holster if it doesn't fit?
We would be terminally ashamed if this were the case. Most definitely, you can. We will work closely with you to identify any issues you may face in this regard.
Often polymer-framed pistols have minute variations due to the cooling process when the frame was manufactured. This can lead to polymer thickness variations of up to 0.5mm between two identical pistol models.
Can I get a refund if I'm not satisfied?
Of course. We offer a 30-day full money-back guarantee. We wouldn't want you to use our holsters if you were not 100% satisfied with the fit and feel. We will gladly exchange your holster or offer a full cash refund. We welcome any criticism you may have in this regard.
I see you have a new gen of the holster or item I have purchased - can I upgrade?
We strive to continually innovative and improve. If we release a new gen or style, and you wish to upgrade, we will offer a 25% discount on your upgraded purchase.
MORE ABOUT HIGHLANDER
What's Highlander's Approach?
At Highlander, we strive for our holsters to achieve an impeccable snug fit—neither too tight nor too loose. This precise fit eliminates rattle or wobble and prevents premature wear of protective coatings such as bluing or Cerakote, which could otherwise trigger our OCPD.
A crucial feature of our holsters is the ability to un-holster a weapon with one hand, even when it is not securely attached in the normal carry position. Imagine waking up in the middle of the night, fending off an attacker with one hand while struggling to retrieve your firearm with the other because it’s stuck in the holster.
We don’t believe in a one-size-fits-all approach. Each holster is precision-engineered to fit the exact dimensions of the firearm it’s intended for. Our holsters are engineered with a tolerance of 0.15 mm, ensuring they are neither too loose nor too tight. This precision is even more challenging due to the natural shrinkage and distortion characteristics of thermoformed Kydex.
Our manufacturing process is a ballet of thermodynamic control. Kydex holsters can crack or tear if the material is cooled too quickly or unevenly, creating internal stresses akin to those in metalwork, 3D printing, or any material undergoing thermal cycling. While we considered annealing our holsters, we found that meticulous cooling control rendered this extra step unnecessary.
Designing holsters for polymer-framed pistols with weapon-mounted lights adds another layer of complexity. The manufacturing process of these pistols often leads to varying degrees of warp
and distortion in the rails. For instance, Glocks are known for their 'pig-nose' characteristics, where the Picatinny rail can warp upwards by up to 1°, while other manufacturers may experience a downward warp of 0.5°. Additionally, the slides and frames can be misaligned, either to the left or right, depending on the manufacturer and production quality.